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1. FAQ for guests of Mámor High Tea

2. FAQ for guest of Chocolate History Tour


1. FAQ about Mámor High Tea

If you need to, you can go straight to . . . High Tea page. | High Tea Menu |

Location for your High Tea
Collingwood Map snippetPlease share this information with your guests, especially the part about the confusing addresses!! ** Very important!! There are two 153 Johnston Streets -- one in Fitzroy and the other in Collingwood -- only 800 meters apart!!! We are in Collingwood (close to Hoddle Street / Abbotsford) not in Fitzroy (near to Lygon Street).  Be sure you guests are informed to prevent confusion and delays.
Bookings
After submitting your reservation request, within one day you will receive an email confirmation with payment details. If you have not heard from us in 24 hours, please call +61-3-9419-3869.
Payment
You must make a 50% deposit (or $200, whichever is less) upon reserving in order to keep your slot.

Group Table Credit Card Policy
We incur flat fees for each credit card purchase. Groups can pay with one credit card at no surcharge. If you pay individually using a credit card, a 3% charge applies. Individual credit card prices: $75 + $2.25 = $77.25; $65 + $1.95 = $66.95.

Cancellation policy
There is no refund for cancellations less than 48 hours before the event. If you do not show up, we will not reschedule. All cancellations must be made by calling 03 9419 3869 and email to hanna@mamorchocolates.com.
Minimum numbers in party
We require a minimum of two persons. 
Change of numbers in your party
If a person in your party cancels less than 48 hours before the event, there is no refund. However, you can add a person on a space limited basis. All changes in numbers must be made by calling 03 9419 3869 and email to hanna@mamorchocolates.com.
Our pledge

We do take the liberty of temporarily postponing your event if we should become ill or otherwise indisposed. We will do our best to satisfy all of our customers!
Length of high tea
Allow maximum two hours to enjoy the full experience. Please arrive and leave on time. There is no waiting room, so please do not come early. After your two hours of indulgent enjoyment, we will remind you of our commitment to other arriving customers.
Gift vouchers
Gift vouchers are available and are valid for six (6) months from the date of purchase. The recipient should contact Mámor to book an event, quoting the voucher number.
No children
We are sorry.  Because our service is on rare antique china, we request that you not bring children under 12 years of age.
Size of groups
We can accommodate up to 45 people sitting and groups of 65 or more standing.
Custom tailored High Tea events and menus
We provide morning, brunch, afternoon tea, supper for birthdays, engagements, anniversaries, corporate functions and occasions. We are very accommodating and will personalise a menu choice should you have a special need or request.
Specialty Bespoke Dinner Occasions / Private Functions
Made to your order. Our luxurious dining environment offers couture cuisine such as our famous ‘Austro-Hungarian Monarchy’ and ‘Fiery Mexican Fiesta’ dinners, or spark us with your menu idea and we’ll create your ultimate feast.
Corporate gifts
Mámor also offers couture chocolates and packaging for corporate events, weddings and special occasions. We can also create new innovative flavours or custom packaging just for your event.
Terms and Conditions
Your reservation means that you have read and agree with our Terms and Conditions

Mámor Chocolates & High Tea Szalón
153 Johnston Street, Collingwood (Melbourne), VIC 3066 Australia
T:  +61-3-9419-3869, M: +61-435-622-446

Winner, Customer Service Award, Northern (Melbourne) Business Achievement Awards


FAQ about Chocolate History Tour

Chocolate History Tour Freddo FrogPlease read this FAQ and share it with your guests. This is an automatic reply.  You will also receive a confirmation email from us within a couple of hours. You are not confirmed until you receive the confirmation email. 

Location
** Very important!! 
We meet on the Fitzroy Town Hall steps near the Fitzroy Library at the corner of Napier and Moor Streets (map) on the event date. The meeting time is 3:50pm on Fridays and 9:50am on Saturdays. Here is the Map of the Chocolate History Tour. If you have any problems, call Howard at 0488-282-116. Late arrivals up to quarter past the hour: Just pop into the Fitzroy Library where we will be for the first fifteen minutes.

Please bring your reservation or coupon with you. If you have another guest who would like to attend who hasn't pre-registered or paid, just bring them along and we'll settle on the day ($65).


Upgrade UPGRADE TO FULL HIGH TEA AT A DISCOUNT: Why not take advantage of the offer by adding the full ambience and service of savouries, sweets, chocolates, French bubbly, coffee and our extensive list of fine teas? At the end of the Tour you can upgrade from the Chocolate Tasting to the Full Indulgent High Tea (value $75) for only $45 per person. This means you will get the Full Indulgent High Tea menu instead of just the Chocolate Tasting. If this appeals to you, go to our High Tea page and click on Reservations. Be sure to indicate that you are arriving as part of the Tour.


Please dress for comfort and wear comfortable shoes taking into account the predicted weather forecast and the length of the walk (about 2.5km). Walkers with any health issues should be guided by the opinion of their doctor regarding activities of this nature. We suggest that you bring a bottle of water and umbrella with you. Here is the tour page on our website.

At the end of your walking tour, your group will arrive at Mámor Chocolates & High Tea Szalón, 153 Johnston Street, Collingwood 3066 (map), where you will enjoy your Chocolate Tasting (or optional upgrade to Full Indulgent High Tea) with Modern Mac.Robertson Flavours plus a drink (bubbly or coffee/tea).

If you encounter any issues on the day of the walking tour, Howard can be contacted on 0488 282 116.

Professor Howard FrederickYour Guide: Professor Howard Frederick Prof Mac.RobertsonAside from being a professional chocolatier owner/manager, Howard is Honorary Professor at Deakin University where he researches business entrepreneurship, especially Victorian-era entrepreneurs. For his sins, he is also President of the Smith Street Business Association.

SPECIAL NOTE: We end at the Mámor Szalón, 153 Johnston Street, Collingwood about 1.5 km from the starting point. Please note there are two 153 Johnston Streets! We're the one in Collingwood, not Fitzroy (which is a BP Station).

PARKING AND TRANSPORTATION: The tour length is about 1.5 hours in length. There are limited 2-hour parking spaces in the Fitzroy area. However, you will have to walk back to your car about 1.5km. Public transportation is frequent in our area. Use the 112 (Brunswick St) or the 86 (Smith Street) trams. Also the various 200 busses pass along Johnston Street. The closest train station to the start of the tour is Parliament and the closest to the end of the tour is Victoria Park (each about 20 minutes walk). Public Transport Victoria has a Journey Planner.

We are here to guide your chocolate history and chocolate tasting experience!

      • Hanna Frederick, Hostess, +61-3-9419-3869
      • Howard Frederick, Guide, 0488-282-116

 

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